Call of the Wild Pet Photography Privacy Policy
Privacy Policy
Call of the Wild Pet Photography is serious about protecting your privacy. In handling your personal information, we are bound by the Privacy Act 1988 (Privacy Act) and the 13 Australian Privacy Principles in the Privacy Act (as amended). This policy sets out how we collects, store, use, disclose and otherwise handle your personal information.
What personal information does Call of the Wild Pet Photography collect and why?
Personal information is information or an opinion about an identified, or reasonably identifiable, individual. During the provision of its services and/or products, Call of the Pet Photography may collect your personal information. Generally, the kinds of personal information we collect are:
Contact and identification information such as your name, address, telephone/mobile numbers and email address;
Credit card and other banking information for the purpose of facilitating payment to us for services and/or products provided;
Images of you contained in photographic materials; and
Other information such as information about your dog’s temperament and your interests to personalise your photography session;
In some circumstances we may also hold other personal information provided by you.
How does Call of the Wild Pet Photography collect personal information?
Generally, we collect your personal information directly from you, through:
An interaction or exchange in person, such as through a face-to-face meeting, or by way of telephone, facsimile, email, post or through the use of the Call of the Wild Pet Photography website; and/or
When you enter a Call of the Wild Pet Photography competition.
There may be occasions when we collect your personal information from other sources such as from:
Third parties with which Call of the Wild Pet Photography does business;
An information services provider;
A publicly maintained record or other publicly available sources of information including social media and similar websites.
Generally, Call of the Wild Pet Photography will only collect your personal information from sources other than you if it is unreasonable or impracticable to collect your personal information from you.
Why does Call of the Wild Pet Photography need your personal information?
We collect, hold, use and disclose your personal information where it is reasonably necessary for the purposes of:
Providing to you personalised photography services and photography products, including processing your orders or applications and dealing with requests, enquiries or complaints and other customer care related activities;
Issuing to you your Call of the Wild Pet Photography Gift Voucher;
Accounting, billing and other internal administrative and business management purposes; and carrying out market and product analysis.
Call of the Wild Pet Photography may also use your personal information, including your image, quotes or other information for inclusion with our marketing materials, where you have consented to such use.
Also, Call of the Wild Pet Photography may use your personal information for purposes related to the above purposes and for which you would reasonably expect Call of the Wild Pet Photography to do so in the circumstances, or where you have consented or the use is otherwise in accordance with law.
Where personal information is used or disclosed, Call of the Wild Pet Photography takes steps reasonable in the circumstances to ensure it is relevant to the purpose for which it is to be used or disclosed. You are under no obligation to provide your personal information to Call of the Wild Pet Photography. However, without certain information from you, we may not be able to provide its services and/or products to you.
Direct Marketing
Call of the Wild Pet Photography may use and disclose your personal information in order to inform you of services and/or products that may be of interest to you from Call of the Wild Pet Photography or selected third parties.
To whom does Call of the Wild Pet Photography disclose your personal information?
Call of the Wild Pet Photography discloses your personal information for the purpose for which Call of the Wild Pet Photography collects it, as set out above. This may include disclosing your personal information to:
Third parties engaged to perform administrative or other services on behalf of Call of the Wild Pet Photography;
People or entities considering acquiring an interest in Call of the Wild Pet Photography’s enterprise or assets or otherwise working with us to facilitate the provision of its services and/or products;
Call of the Wild Pet Photography’s professional advisors, contractors, consultants and related bodies corporate.
Disclosures to third parties are on a confidential basis or otherwise in accordance with law. Call of the Wild Pet Photography may also disclose your personal information with your consent or if disclosure is required or authorised by law.
Security of your Personal Information
Call of the Wild Pet Photography takes steps reasonable in the circumstances to ensure that the personal information it holds is protected from misuse, interference and loss and from unauthorised access, modification or disclosure. Call of the Wild Pet Photography holds personal information in both hard copy and electronic forms in secure databases on secure premises, accessible only by authorised staff.
Call of the Wild Pet Photography will destroy or de-identify personal information in circumstances where it is no longer required, unless Call of the Wild Pet Photography is otherwise required or authorised by law to retain the information.
How to access and correct your personal information
Call of the Wild Pet Photography takes steps reasonable in the circumstances to ensure personal information it holds is accurate, up-to-date, complete, relevant and not misleading. Under the Privacy Act, you have a right to access and seek correction of your personal information that is collected and held by Call of the Wild Pet Photography.
Call of the Wild Pet Photography will grant access to your personal information to the extent required or authorised by the Privacy Act or other law and take steps reasonable in the circumstances to correct personal information where necessary and appropriate. To obtain access to your personal information:
You will have to provide proof of identity to ensure that personal information is provided only to the correct individuals and that the privacy of others is protected;
Call of the Wild Pet Photography requests that you be reasonably specific about the information you require;
Call of the Wild Pet Photography may charge you a reasonable administration fee, which reflects the cost to Call of the Wild Pet Photography , for providing access in accordance with your request.
Privacy Complaints
Please direct all privacy complaints to Call of the Wild Pet Photography at info@callofthewildpetphotography.com.au. At all times, privacy complaints:
will be treated seriously;
will be dealt with promptly;
will be dealt with in a confidential manner; and
will not affect your existing obligations or affect the commercial arrangements between you and Call of the Wild Pet Photography .
In the event that you are dissatisfied with the outcome of your complaint, you may refer the complaint to the Office of the Australian Information Commissioner.